FAQ - YOUR QUESTIONS ANSWERED SIMPLY
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ITEMS RELOVED BY JO
All furniture and some accessories for sale in store or through www.relovedbyjo.co.uk are pieces that have been preloved and therefore may have the odd scratch, sticky drawer or imperfection. Although I do my best to improve the functionality of these lovely pieces of furniture sometimes the fact that it is preloved furniture shows through. Personally I think a little imperfection adds to the character of the furniture, it’s nice to own something with a little bit of history.
If required, a piece will be treated for woodworm although I cannot guarantee to get rid of the little critters!
I will be honest within my description of each piece, however if you want perfection you may be prefer to buy new furniture however I hope you like a the handpainted and upcycled look of individual pieces and will stay and browse my site.
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YOUR RELOVED PIECES
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I’m sure you will love your furniture when it arrives and that it is a welcome addition to your home, however, if on occasion there is a problem with your order I would like to know about it so please email me at jo@relovedbyjo.co.uk. Should you need to return an item it must be in the same state as it was when you received it. Any obvious damage on arrival should be pointed out to the courier immediately. Please take photos. Postage and courier fees on return items will be your responsibility and will not be refunded unless the goods are faulty or not as described.
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PAINT ENQUIRIES
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Should you have any questions regarding Fusion Mineral Paint and products please feel free to contact me. If it's general information you would like, please click here to learn more about the brand and products.
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PAYMENT
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Payments can be made through the website using Paypal, debit and credit cards or if you prefer, you can arrange a bank transfer or payment direct with me.
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DELIVERY
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I use a high end courier service who specialise in moving antique pieces around the country so damage in transit is very limited. Please see our delivery options for more courier details. Should your goods be damaged in transit, please take photos and send them to me straight away.
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COLLECTION
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I use a high end courier service who specialise in moving antique pieces around the country so damage in transit is very limited. Please see our delivery options for more courier details. Should your goods be damaged in transit, please take photos and send them to me straight away.
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MY WEBSITE
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Please show respect when using this website. Do not copy any content and please drop me a line if you’d like to share anything other than the homepage. All content is my own unless otherwise specified.
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PRIVACY, SAFETY AND SECURITY
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Should you share private information through signing up to my newsletter or purchasing an item, your details will never be passed on to any third party and I may email you on occasion but not bombard you with mail!